Children to receive free admission as an early holiday gift when dropping off letters
KITCHENER, ON | November 10, 2025 – THEMUSEUM in downtown Kitchener wants to ensure children’s hopes and dreams make their way to Santa Claus in the North Pole and will accept letters to Santa during strike action at Canada Post.
Children bringing letters in person receive free admission or a coupon for a future visit. In advance of the deadline letters will be delivered to Canada Post with the hope Santa will respond.
Children can also deliver their letters personally to Santa following the
Santa Claus Parade, Saturday, November 15.
“For more than 40 years Canada Post has helped children’s letters get to the North Pole keeping magic alive and THEMUSEUM wants to ensure that tradition is not disrupted this Christmas” … said David Marskell, CEO of THEMUSEUM.
Letters can be dropped at THEMUSEUM, located at 10 King Street West and addressed to:
Santa Claus
North Pole
H0H 0H0
Canada
Stamps are not required within Canada and children should include their return address. All letters from one family should be in the same envelope. Canada Post offers helpful tips and template letters for families to use and letters can be sent in all languages!
A response by Santa before Christmas will depend on the length of the strike, but families are urged to bring letters before Monday, December 8.
Letters will still be accepted until Sunday, December 21 and sent to the North Pole. We can promise Santa will read each letter. As Santa is very busy that week, we cannot promise that a response letter will be sent.
Letters can be dropped at 10 King Street West during THEMUSEUM’s open hours to receive free admission that day, or a coupon for a return visit:
Monday & Tuesday: Open for Booked Education Programs
Wednesday: 10:00 AM – 9:00 PM
Thursday & Friday: 10:00 AM – 2:00 PM
Saturday & Sunday: 10:00 AM – 4:00 PM
Letters can also be dropped during one of THEMUSEUM’s upcoming holiday events:
- We are pleased, to again, host the Sensory Sensitive Meet & Greet from 6:00pm – 8:00pm on Thursday, December 4th. It features the Jolly Old Elf himself, Santa Claus! Sensory Friendly crafts as well as exhibits will be available for people with sensory sensitivities. All ages are welcome to come visit Santa and explore THEMUSEUM for this holiday season!
- Join us on Sunday, December 7 for an afternoon of festive music with selections from classic holiday movies, dynamic soundscapes, and all-time holiday favourites by the Kitchener Musical Society Band! The concert is free to attend but please consider a donation to THEMUSEUM or bring an unwrapped toy to be donated to the 2025 CTV Toy Mountain Toy Drive.
Details for all events can be found at THEMUSEUM.ca/events. Best wishes for the holiday season from everyone at THEMUSEUM!